The part after launch, where most software actually lives.
Software spends a few months being built and years being run. The second part decides whether it stays worth having.
We build and operate the infrastructure layer: APIs other systems depend on, cloud environments that can be rebuilt from configuration rather than memory, and monitoring that tells you about a problem before a customer does.
We also take over systems we did not write. That starts with an assessment — what runs where, what the risks are, what is undocumented — because inheriting a system without that is how you find out about the single point of failure during an outage.
What we build
API development
REST and GraphQL APIs with versioning, documentation, rate limiting and auth, designed for the consumers that will depend on them.
Cloud infrastructure
Environments defined as configuration so they can be rebuilt deliberately rather than reconstructed from someone's recollection.
Monitoring and alerting
Uptime, errors and performance with alerts tuned to be worth waking up for — noisy alerting trains people to ignore it.
Data pipelines
Scheduled movement and transformation between systems, with failure handling and backfill that does not require manual repair.
Takeover and maintenance
Assessment, documentation, and ongoing care for systems built by someone else, including the parts nobody wrote down.
How the engagement runs
- 01
Assess
What exists, what it depends on, and where the real risk sits.
- 02
Stabilise
Monitoring, backups and the highest-severity issues first.
- 03
Document
Runbooks for the operations that currently live in one person's head.
- 04
Improve steadily
Incremental work against agreed priorities, not a rewrite.
This is a good fit if
- Systems in production with no monitoring or documented recovery path
- Products whose original developers are no longer available
- APIs that other teams or customers depend on
- Teams wanting a long-term partner rather than a project
We’d turn this down
- Emergency incident response for a system we have never seen — we cannot help fast enough to be useful
- Maintenance on systems whose owners will not permit any change
- Full rewrites presented as maintenance. That is a different project with a different budget
Questions we get about this
- Can you take over a system you did not build?
- Yes, starting with an assessment before any commitment. That protects both sides: you get an honest picture of the risks, and we do not agree to an SLA on something we have not looked at.
- What response time do you offer?
- A 48-hour first response is our standing commitment, with faster terms available on a retainer. We would rather agree a response time we reliably meet than quote one that sounds better and slips.
- Do you provide 24/7 on-call?
- Not as standard. We work async with overlapping live hours for US, UK and UAE time zones. If your system genuinely needs round-the-clock cover, we will say so and help you plan for it rather than pretending a small team can provide it.
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